Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
8 Aylesford Drive
(Not open to the public)
Making a contract with us:
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
How to place order:
1. Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.
2. Items that you have selected can be reviewed at any time via the ‘View Basket’ link.
3. When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
4. If you make a mistake during ordering please contact us as soon as possible. If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please email us.
Postage & packaging is a set rate based on per order depending on your country and service you’d like to use. Please see Delivery, Returns and Cancellations page for more details.
Orders are dispatched within 3 working days, unless otherwise stated on the listing. For example, if its a custom or personalised order these will take longer to complete. Please check individual listings for turn around. This doesn’t include weekends or bank holidays
All items are sent via Royal Mail Recorded signed for or UPS (international) proof of postage is always obtained and can be requested at anytime.
If the goods are lost or damaged in transit, please let us know promptly. We will happily assist you.
Cancellation and returns
You have the right to cancel any contract made with us. If you have ordered goods from us, the cancellation period ends at the end of 14 days after the day on which the goods are delivered to you.
If you have ordered multiple items in one order and they are delivered separately, the cancellation period ends at the end of 14 days after the day on which the last of the goods are delivered to you.
To cancel your order please contact us. We advise you contact us in writing using our cancellation form (see below)
You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.
We reserve the right to refuse cancellation in respect of the following:
• goods that are made to the consumer’s specifications or are clearly personalised.
If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation. We will reimburse all payments within 14 days of cancellation.
Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you (or you supplying evidence that you have sent them).
If you fail to return the goods, we reserve the right to collect them and charge you the direct cost of collection.
Subject to the conditions below, we will refund the price of the goods and original delivery costs in full.
However, we reserve the right to refund only standard delivery charges if you chose a more expensive delivery method.
Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
- Faulty goods
If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.
Should you wish to cancel an order before its dispatched
It is only possible to cancel an order up until it has been dispatched. Once your order has been dispatched you will need to follow our Return policy. Should you wish to Cancel your order please use the form below within 24 hours to let us know. Once the cancellation has been confirmed we will refund you the full amount via the same form of payment used.
You can use the contact form below should you wish to return or cancel all or part of your order. Please see our Delivery, returns and refunds policy